Return Policy
Right of Withdrawal
1. According to Law 2251/1994 (article 4 par.10) you have the right of withdrawal and refund within 14 days from the date of purchase. This right is exercised by informing us by sending a written statement by email to info@culttour.gr, in which the number and date of the order, the date of receipt, the full name and the shipping address must be mentioned. info@culttour.gr γραπτή δήλωση, στην οποία πρέπει να αναφέρονται ο αριθμός και η ημερομηνία παραγγελίας, η ημερομηνία παραλαβής, το ονοματεπώνυμο και η διεύθυνση αποστολής.
2. Products returned as part of the withdrawal are only accepted if they are in the original perfect condition in which they were delivered to you, without tampering with their packaging or having been used or damaged. In addition, they should be accompanied by the corresponding retail receipt or invoice. Otherwise, the company may not accept the return of the products and return them to you at your own expense.
3. Please note that a secure and traceable method (registered mail or courier) must be used to ship the product, bearing the return shipping costs, and proof of shipment must be retained.
4. The shipping address is:
CULTtOUR – Emmanouela Kakavia
Charalambous Mouskou 13, Ano Kypseli, Attica, 11363, Greece
Return of Defective Product
5. In case the product you received is of defective quality, or does not correspond to the order, you have the right to request its free replacement. The company undertakes its replacement, the cost of return, as well as the cost of reshipment. In order to initially evaluate your request, you must inform us and send us photos of the defective product to the email info@culttour.gr before the product is shipped. Then, when we receive the returned product, it will go through quality control in order to determine the cause of the problem. In case the company is not at fault, then the company may not accept the return of the products and return them to you at your own expense. info@culttour.gr πριν την αποστολή του προϊόντος. Ακολούθως, όταν λάβουμε το επιστρεφόμενο προϊόν, αυτό θα περάσει από ποιοτικό έλεγχο, προκειμένου να διαπιστωθεί η αιτία του προβλήματος. Σε περίπτωση που δεν προκύψει υπαιτιότητα της εταιρίας, τότε η εταιρία δύναται να μην κάνει αποδεκτή την επιστροφή των προϊόντων και να σας τα επιστρέψει με χρέωση δική σας.
6. If you send us the product without the above procedure, you bear all the costs of transporting the product. In the event that the product is not considered defective, it will be returned to you with the transport cost charged.
7. The shipping address is:
CULTtOUR – Emmanouela Kakavia
Charalambous Mouskou 13, Ano Kypseli, Attica, 11363, Greece